Terms and conditions

General Conditions of Sale
The following General Conditions of Sale regulate the offer and sale of products on this website www.fratelliurbani.com (Site).
The products purchased on the Site are offered and sold by SOCIETA ‘AGRICOLA FRATELLI URBANI DI URBANI ANGELO & CSS, Via per Gattaiola e Meati, 55100 Lucca (Lu) – Italy, CF / VAT number 02162010462, (hereinafter referred to as Fratelli Urbani ).

1. SCOPE OF APPLICATION
1.1 The sale of products through the Site (Products) constitutes a distance contract governed by Chapter I, Title III (articles 45 et seq.) Of Legislative Decree 6 September 2005, n. 206 (Consumer Code) and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.
1.2 The General Conditions of Sale can be changed at any time. Any changes and / or new conditions will be effective from the moment of their publication on the Site. For this reason, users are invited to access the Site regularly and to consult, before making any purchase, the most updated version of the General Conditions of Sale. The applicable General Conditions of Sale are those in force on the date of sending the purchase order.
1.3 These General Conditions of Sale do not regulate the sale of products and / or the provision of services by parties other than Fratelli Urbani who are present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with these subjects it is necessary to check their conditions of sale. Fratelli Urbani is not responsible for the provision of services and / or for the sale of products by such subjects. Fratelli Urbani does not carry out any checks and / or monitoring on the websites accessible through these links. Fratelli Urbani is therefore not responsible for the contents of these sites or for any errors and / or omissions and / or violations of the law by them.

2. PURCHASES ON THE SITE
2.1 With reference to Italian citizens, sales on the Site are reserved only for those who have reached the age of 18. The buyer who is not an Italian citizen can purchase Products on the Site only if he is of age with respect to his national law. If there is no legislation in this regard, you must be at least 21 years old.
In any case, the user who makes purchases on the Site undertakes to indemnify Fratelli Urbani from any liability in the event that he has made purchases on the Site without respecting his national law regarding purchase limits for reasons of age.
2.2 Fratelli Urbani reserves the right to refuse or cancel orders that come (i) from a user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated these General Conditions of Sale and / or the conditions and / or terms of a purchase contract with Fratelli Urbani; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments; (iv) by users who have released false, incomplete or in any case inaccurate identification data or who have not promptly sent to Fratelli Urbani the documents requested by it under these General Conditions of Sale or who have sent invalid documents; (v) from users who do not give sufficient guarantees of solvency.In any case, Fratelli Urbani reserves the right to cancel orders referring to transactions that do not present an absolute degree of authenticity.
2.3 With regard to purchases on the Site, it could occur that: the purchase process contains one or more clerical errors; the Product Sheet, as defined below, contains incorrect information due to material errors (eg: the price of the Product); by material error a Product is indicated as available and instead is not in the order preparation phase. In these cases, or in similar cases, the user can request the cancellation of the order or obtain, in agreement with Fratelli Urbani, a different Product, subject to any adjustment relating to the purchase cost.
3. COMPANY CONTACTS
3.1 The official email address of the company is socagricolafratelliurbani@gmail.com
The PEC address flliurbani@legalmail.it
4. INFORMATION FOR THE CONCLUSION OF THE CONTRACT
4.1 In compliance with the Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, Fratelli Urbani informs the user that:
• to conclude the purchase contract for one or more Products on the Site, the user must fill in an order form in electronic format and send it to Fratelli Urbani , electronically, following the instructions that will appear on the Site from time to time and that will accompany the various stages of the purchase;
• the contract is concluded when the order form reaches the Fratelli Urbani server;
• once the order form has been registered, Fratelli Urbani will send the user, via e-mail to the e-mail address indicated, the order confirmation, containing the information relating to the characteristics of the Product purchased, the detailed indication of the price, the means of payment used, delivery costs and any additional costs as well as the Customer Service contacts, which the user can contact to request assistance and / or submit complaints. It is recommended to keep the e-mail received as proof of purchase. The General Conditions of Sale and the information on the right of withdrawal, as well as the Privacy Policy of Fratelli Urbani, will be available through the link to the fund from the order confirmation e-mails of the purchased Product which refer to the relevant pages of the Site.
• the order form will be filed in the Fratelli Urbani database for the time necessary to process the order and, in any case, in accordance with the law. To access their order form, the user can consult their account.

5. VALIDITY OF OFFERS AND PRICES
5.1 All Product prices are expressed in Euros (€) and are inclusive of Value Added Tax (“VAT”), unless otherwise stated. Any additional cost will be expressly and separately indicated in the order form, before the user proceeds with the transmission of the same.
5.2 The price of the Products can be changed by Fratelli Urbani at any time, without notice, it being understood that the price charged to the user will be the one published on the information sheet that illustrates the main characteristics of the Product at the time the order is sent. Any price changes subsequent to the transmission of the order will not be taken into account.
5.3 Products can be offered for sale on the Site at discounted prices. The full price indicated on the Site (Stripped Price), and with respect to which the discount that Fratelli Urbani applies is calculated, corresponds to the list price published on the Site.

6. PURCHASE ORDERS – INFORMATION ON THE PRODUCTS
6.1 Fratelli Urbani will process the purchase order, and therefore will ship the purchased Product. In the event that the Total Amount Due is not paid or the successful outcome of the payment is not confirmed, the purchase contract will therefore be considered terminated by law pursuant to and for the purposes of art. 1456 cc
6.2 The Products will remain the property of Fratelli Urbani until the user has paid the Total Amount Due. The risk of loss or damage to the Products, for reasons not attributable to Fratelli Urbani, on the other hand, will be transferred to the user when the user, or a third party designated by the same and different from the carrier, materially comes into possession of the Products.
6.3 Each Product is accompanied by a Product Sheet. The images and descriptions on the Site reproduce the characteristics of the Products as closely as possible. The images of the Product present in the Product Sheet must therefore be intended as indicative and with the tolerances of use. For the purposes of the purchase contract, the description of the Product contained in the order form sent by the user will prevail.
6.4 All Products contain sulphites, as the wine production process itself implies the presence of sulphites in it. It is however possible that other sulphites are added in the wine production process; in some cases, however, it is possible that “added” sulphites are not present in a wine.
6.5 The purchase of gift vouchers does not affect the payment threshold which, once exceeded, gives the user the right to obtain free shipping of the Products if provided.
6.6 The product data sheets show all the information about the wine including alcohol content and production lot.

7. AVAILABILITY OF PRODUCTS
7.1 The products offered on the Site are limited in number. It may therefore happen, also due to the possibility that several users purchase the same Product at the same time, that the ordered Product is no longer available after the transmission of the purchase order.
7.2 In any case of unavailability of the ordered Product, without prejudice to the rights attributed to the user by law, and, in particular, by Chapter XIV of Title II of Book IV of the civil code, the user will be promptly informed by e-mail or by phone. The user will therefore be entitled to terminate the contract, pursuant to and for the purposes of the provisions of art. 61, IV and V paragraphs, of the Consumer Code. In the event that the user makes use of the right of termination pursuant to art. 61, IV and V paragraphs, Consumer Code or in any case in which the payment of the Total Amount Due has already been made, Fratelli Urbani will refund this amount without undue delay and, in any case, within the maximum term of 15 working days from the date of collection.This amount will normally be credited to the same payment method used by the user for the purchase or to the other means agreed between the user and Fratelli Urbani. Any delays in crediting may depend on the bank, the type of credit card or the payment solution used.
7.3 In the case of orders relating to a plurality of Products (Multiple Order), if the unavailability concerns only some Products subject to the Multiple Order, without prejudice to the rights attributed to the user by law, and, in particular, by Chapter XIV of Title II of Book IV of the civil code, and without prejudice to the application of art. 7.2, Fratelli Urbani will immediately notify the user by e-mail or telephone. The user will therefore be entitled to terminate the contract, limited to the Product / s that have become unavailable, pursuant to and for the purposes of the provisions of art. 61, IV and V paragraphs, of the Consumer Code. In the event that the user makes use of the right of termination pursuant to art. 61, IV and V paragraphs, Consumer Code,in relation to the Product (s) that have become unavailable or in any case in which the payment of the Total Amount Due has already occurred, Fratelli Urbani will refund the amount due in relation to such Product (s) , including delivery costs and any other possible additional costs due in relation to these Products (Partial Amount Due) without undue delay and, in any case, within a maximum period of 15 working days from sending the order. The refund amount will be communicated to the user via e-mail or telephone. This amount will be credited to the same payment method used by the user for the purchase or by any means agreed upon between the parties. Any delays in crediting may depend on the bank,the type of credit card or payment solution used. The resolution of the entire Multiple Order will be possible only in the case of evident and proven accessory nature of the Products object of the Multiple Order which have become unavailable compared to the other Products object of the Multiple Order available.

8. DELIVERY OF PURCHASED PRODUCTS
8.1 The amount of delivery costs payable by the user in relation to a specific order is expressly and separately indicated (in Euros and including VAT) during the purchase process, in the order summary and , in any case, before the user proceeds to transmit the same. In the event of failure to indicate a specific delivery term, this will in any case take place within thirty days from the date of conclusion of the contract.
8.2 The delivery obligation is fulfilled by transferring the material availability or in any case the control of the Products to the user.
It is up to the user to check the conditions of the Product that has been delivered to him / that he has withdrawn. Without prejudice to the fact that the risk of loss or damage to the Products, for reasons not attributable to Fratelli Urbani, is transferred to the user when the user, or a third party designated by the same and different from the carrier, materially comes into possession of the Product, it is recommended to ” user to check the number of Products received and that the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials and is invited, in his interest, to indicate on the carrier’s transport document, any anomalies, accepting the package with RESERVE (eg damaged package, wet package, non-original Scotch tape with the Fratelli Urbani brand). The unreserved receipt of the Products, in fact,does not allow the user to take legal action against the courier and / or Fratelli Urbani, in the event of loss or damage to the Products, except in the event that the loss or damage is due to willful misconduct or gross negligence of the courier itself and except for partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as known and no later than eight days after receipt. In the event that the package shows evident signs of tampering or alteration, the user is also advised to promptly notify the Fratelli Urbani Customer Service. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.in the event of loss or damage to the Products, except in the event that the loss or damage is due to willful misconduct or gross negligence of the courier itself and with the exception of partial loss or damage not recognizable at the time of delivery, provided that in this in the latter case, the damage is reported as soon as it is known and no later than eight days after receipt. In the event that the package shows evident signs of tampering or alteration, the user is also advised to promptly notify the Fratelli Urbani Customer Service. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.in the event of loss or damage to the Products, except in the event that the loss or damage is due to willful misconduct or gross negligence of the courier itself and with the exception of partial loss or damage not recognizable at the time of delivery, provided that in this in the latter case, the damage is reported as soon as it is known and no later than eight days after receipt. In the event that the package shows evident signs of tampering or alteration, the user is also advised to promptly notify the Fratelli Urbani Customer Service. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.except in the event that the loss or damage is due to willful misconduct or gross negligence of the courier itself and with the exception of partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as known and no later than eight days after receipt. In the event that the package shows evident signs of tampering or alteration, the user is also advised to promptly notify the Fratelli Urbani Customer Service. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.except in the event that the loss or damage is due to willful misconduct or gross negligence of the courier itself and with the exception of partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as known and no later than eight days after receipt. In the event that the package shows evident signs of tampering or alteration, the user is also advised to promptly notify the Fratelli Urbani Customer Service. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.In the event that the package shows evident signs of tampering or alteration, the user is also advised to promptly notify the Fratelli Urbani Customer Service. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.In the event that the package shows evident signs of tampering or alteration, the user is also advised to promptly notify the Fratelli Urbani Customer Service. In any case, the application of the rules on the right of withdrawal and the legal guarantee of conformity remains valid.
8.3 The provisions of art. 61 of the Consumer Code in the event that the purchased Product is not delivered or is delivered late with respect to the delivery terms indicated during the purchase process and in the order confirmation.
8.4 In the event that the courier provides a visibly damaged or unsuitable package, the customer is strongly advised to photograph the package in order to testify the damage in the best possible way.

9. METHOD OF PAYMENT
9.1 Payment for the Products can be made by credit card or through the PayPal payment solution. In the event that one of these payment methods / solutions cannot be used in relation to a specific Product, this will be clearly indicated on the Site, at the latest at the beginning of the purchase procedure.
9.2 Payment by credit or debit card
9.2.1 Payment for the Products can be made by credit or debit card directly through the Site.
9.2.2 In order to guarantee the security of payments made on the Site and prevent any fraud, Fratelli Urbani reserves the right to ask the user, by e-mail, to send, by the same means, a front / back copy of the their identity card and, in the event that the holder of the order is different from the holder of the card, of the latter’s identity card. The document must be valid. The deadline by which the document must reach Fratelli Urbani will be specified in the e-mail request. In any case, this deadline will not exceed 5 working days from the receipt of the request by the user. Pending the requested document, the order will be suspended. The user is required to send the requested documents within the indicated deadline.
9.2.3 In the event that Fratelli Urbani does not receive such documents within the deadline specified in the e-mail request or receives expired or invalid documents, the contract will be considered terminated by law pursuant to and for the purposes of art. 1456 cc and Fratelli Urbani may reserve the right to cancel the order, with consequent reimbursement of the Total Amount Due.
9.2.4 In case of receipt by Fratelli Urbani of valid documentation within the term indicated in the e-mail referred to in art. 9.3.2 above, the delivery terms will run from the date of receipt of the same.
9.2.5 Confidential credit card data (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers that Fratelli Urbani uses. Fratelli Urbani therefore never has access to and does not store the data of the credit card used by the user to pay for the Products (even in the event that the user has decided to store the credit card data on the Site), with the exception of the name of the credit card holder.
9.3 Payment via PayPal payment solution
9.3.1 Payment for Products purchased on the Site can be made using the PayPal payment solution. If the user chooses PayPal as a means of payment, he will be redirected to the website www.paypal.it where he will pay for the Products according to the procedure provided and governed by PayPal and the terms and conditions of the contract agreed between the user and PayPal. The data entered on the PayPal site will be processed directly by the same and will not be transmitted or shared with Fratelli Urbani. The latter is therefore unable to know and does not store in any way the data of the credit card connected to the user’s PayPal account or the data of any other payment instrument connected with this account.
9.3.2 In the case of payment by PayPal, the Total Amount Due will be charged by PayPal to the user at the same time as the conclusion of the contract through the Site. In the event of termination of the purchase contract and in any other case of reimbursement, for any reason , the amount of the refund due to the user will be credited to his PayPal account, unless otherwise agreed between the User and Fratelli Urbani. The credit times on the payment instrument connected to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, Fratelli Urbani cannot be held responsible for any delays or omissions in crediting the user with the refund amount, to contest which the user must contact directly to PayPal. .

10. RIGHT OF WITHDRAWAL
10.1 The user who acts as a consumer has the right to withdraw from the contract concluded with Fratelli Urbani without incurring costs other than those indicated in this article and without having to specify the reason, within fourteen (14) days of calendar (Withdrawal Period). The Withdrawal Period expires after 14 days:
• in the case of an order relating to a single Product, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the Product;
• in the case of a Multiple Order with separate deliveries, from the day on which the user or a third party other than the carrier and designated by the user acquires physical possession of the last Product;
• in the case of an order for the delivery of a Product consisting of multiple lots or pieces, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last lot or piece.
10.2. To exercise the right of withdrawal, the user must inform Fratelli Urbani of his decision to withdraw, before the expiry of the Withdrawal Period.
10.3 To exercise the right of withdrawal, the user must send an email to the address scoagraicolafratelliurbani@gmail.com with an explicit declaration of his decision to withdraw from the contract (Declaration of Withdrawal). Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period is borne by the user, it is in the user’s interest to keep a copy of the email sent to Fratelli Urbani with the Declaration of Withdrawal.
10.4 For the return of the Product, the user can use a carrier of his choice with return costs charged to the user: in this case, the user, after having exercised the right of withdrawal in the manner indicated in this article , must return the Product to Fratelli Urbani, using a carrier of his choice and at his own expense, without undue delay and in any case within the term of 20 calendar days from the date on which he communicated his decision to withdraw to Fratelli Urbani. . The deadline is met if the user returns the Product before the expiry of the fourteen-day period. The Product, suitably protected and packaged, must be sent to the following address:
Società Agricola F.lli. Urbani by Urbani Angelo & Css
Via per Gattaiola and Meati, 322 55100 Lucca (Lu) – Italy
Tel. +39 329 4291474 Carlo

The direct costs of returning the Product to Fratelli Urbani are borne by the user. The return of the Product to Fratelli Urbani takes place under the responsibility of the user.
If the user has used a discount code for the purchase of the Product for which he has exercised the right of withdrawal, the refund will be made only with reference to the amount of money actually spent by the user, and not also with regard to the value of the discount code.
10.5 If the user withdraws from the contract, Fratelli Urbani will refund the Total Amount Due paid by the user for the Product, without undue delay and in any case no later than 14 calendar days from the day on which Fratelli Urbani received the Products. subject to withdrawal in the same conditions in which they were sold. The refund will be made using the same payment method used by the user for the initial transaction or the other means agreed between the parties; in any case, the user will not have to bear any additional costs as a consequence of this refund.
10.6 In the event of partial withdrawal, the amount of the delivery costs to be returned to the user following the withdrawal will be calculated in proportion to the value of the goods subject to withdrawal.
10.7 The user is solely responsible for the decrease in the value of the goods resulting from the handling of the Product other than that necessary to recognize the Product with certainty. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, accompanied by all the accessories present, still attached to the Product and intact and not tampered with, as well as free from signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and / or accessories (which do not constitute autonomous Products) of the Product.
10.8 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. Fratelli Urbani will notify the user, rejecting the request for withdrawal. The Product, if already received by Fratelli Urbani, will remain at Fratelli Urbani available to the user for collection which must take place at the expense and under the responsibility of the user.
10.9 In the event that the Product for which the withdrawal was exercised has suffered a decrease in value resulting from the handling of the goods other than that necessary to clearly identify the same, the refund amount will be reduced by an amount equal to this decrease in value. Fratelli Urbani will notify the user of the circumstance and the consequent decreased amount of reimbursement, providing the same, in the event that the reimbursement has already been paid, the bank details for the payment of the amount due by the user due to the decrease in value of the Product.
10.10 In the event that, in the event of one of the legal hypotheses, the right of withdrawal does not apply, this exclusion will be specifically and explicitly communicated in the Product Sheet and, in any case, during the purchase process, before the user proceed with the transmission of the order. In any case, the user is reminded that, pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded, among other things, in the event that the sale relates to:
(i) products made to measure or clearly personalized;
(ii) of sealed products that cannot be returned for hygienic reasons or related to health protection, which have been opened after delivery.
10.11 Any customized products will not be subject to the possibility of refund

11. MISCELLANEOUS
11.1 By placing an order on the Site, the user is required to request an invoice (which we issue only in electronic format) via email, otherwise the DDT attached to the package fulfills the tax receipt. The invoice can be printed and filed as an original in accordance with Ministerial Circular 45 / E, 19/10/2005. For the issuance of the invoice, the information provided by the user will be authentic, which he declares and guarantees to be true, undertaking to hold Fratelli Urbani harmless and indemnified from any damage, including sanctions issued by the competent authorities, which may arise in the case of lack of correspondence to the truth of the same.
11.2 Fratelli Urbani is not responsible for any damage suffered by the user or third parties or to things owned by the user or third parties due to delays in delivery or related to the use of the Product.

12. LEGAL GUARANTEE OF CONFORMITY
All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by articles 128-135 of the Legislative Decree n. 128-135 of the Consumer Code (Legal Guarantee). The Legal Guarantee is reserved for consumers. It therefore applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out. Those who have purchased on the Site and who do not have the quality of consumers will be subject to the guarantees for defects in the thing sold, the guarantee for defects in quality promised and essential and the other guarantees provided for by the civil code with the relative terms, forfeiture and limitations.

13. APPLICABLE LAW AND JURISDICTION; EXTRA-JUDICIAL SETTLEMENT OF DISPUTES – ALTERNATIVE DISPUTE RESOLUTION / ONLINE DISPUTE RESOLUTION
13.1 The contracts concluded between users of the Site and Fratelli Urbani are governed by Italian law. This is without prejudice to the application to consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, at the deadline for returning the Products, in case of exercise of this right, the methods and formalities of the communication of the same and the legal guarantee of conformity.
13.2 Pursuant to art. 141-sexies, paragraph 3 of Legislative Decree 6 September 2005, n.206 (Consumer Code), Fratelli Urbani informs the user who holds the status of consumer referred to in art. 3, paragraph 1, lett. a) of the Consumer Code, which, in the event that he has presented a complaint to Fratelli Urbani, following which it has not been possible to find a negotiated solution, Fratelli Urbani will provide information regarding the Alternative Dispute Resolution bodies for the out-of-court settlement of disputes relating to obligations deriving from a contract concluded on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis and following of the Consumer Code).
Fratelli Urbani also informs the user who holds the status of consumer referred to in art. 3, paragraph 1, letter a) of the Consumer Code that a European platform has been established for the online resolution of consumer disputes (so-called ODR platform). The ODR platform is available at the following address http://ec.europa.eu/consumers/odr/; through the ODR platform, the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which he is involved.
In any case, the consumer’s right to appeal to the ordinary competent judge of the dispute deriving from these General Conditions of Sale is reserved.
13.3 The user who resides in a member state of the European Union other than Italy, can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, to the European procedure established for disputes of modest entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation is available on the website www.eur-lex.europa.eu.

14 PRODUCTS WITHOUT SHIPPING

Products where shipping is not foreseen, such as tastings, can be purchased online and redeemed later by email or by telephone. Before purchasing a tasting voucher, the customer is advised to ask the company in advance if Fratelli Urbani has availability in the facility for the assumed date. The reimbursement of these vouchers can take place no later than 14 days after purchase and only in the event that a reservation has not been made or the voucher has been used in whole or in part.

The vouchers are valid for 365 days

 

15. CUSTOMER SERVICE AND COMPLAINTS
15.1 It is possible to ask for information, send communications, request assistance or submit complaints by contacting the Customer Service in the following ways:
• Telephone: +39 329 4291474 (from Monday to Friday: 9: 00-13: 00 and 14: 00-18: 00)
• Email: socagricolafratelliurbani@gmail.com
14.2 Fratelli Urbani will respond promptly to complaints presented, in any case within ten working days of receiving them.